» Shipping & Delivery
Our Shipping Offer
We’re pretty keen on giving you the best experience possible and to do so we offer FREE standard shipping for all orders over $150 including GST. If you would like insurance on your order please select the insurance option in the checkout process. For all other orders we offer a flat rate of $8.95 Australia wide along with an insurance option.
Our Shipping Guarantee
We would be the only supplement company that backs up our speedy service with a guarantee! We guarantee that your order will be shipped within 24 hours of being placed (During weekdays. All orders placed on weekends will be shipped Monday morning). If we somehow manage to miss your order (like that would ever happen!!) we will happily give you a $10 voucher to use with your next order....how awesome is that?! Shipping Guarantee does not apply over Public Holidays.
How Your Products Are Shipped
We use both Courier, Australian Air Express & Australia Post services to ensure the fastest delivery to your door. Most customers receive their products in 1-3 days. When you are selecting your shipping you may also select whether you would like your order 'accepted with a signature on arrival' or 'authority to leave parcel unattended'. Please keep in mind that if you do select the 'authority to leave' option The Supplement Den will not be held responsible for any missing orders and no insurance will be included on your order.
Tracking Your Order
Once your item is shipped, you will receive an email from us advising you that it has left. Your tracking number can be found in your Order History in your Member Zone. To track your order, simply visit Couriers Please, Fastway Couriers and Australian Air Express websites, along with a tracking number for your products or contact them via phone to track how your parcel is going. If your delivery seems to be taking too long please phone us on 1800 111 445 or email us and we will sort it out for you immediately.
Defence Force Personnel
Some of our best customers are part of the Aussie Defence Force. If you are serving in the ADF and have an ADF ID number, rank & email address join our Member Zone to get FREE shipping whilst you are deployed overseas and special discounts & offers!
Thank you for shopping with The Supplement Den, we endeavor to make your shopping experience a pleasant one with good advice, secure shopping, regular updates and fast, reliable shipping.